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Evening & Weekend Leasing
Boulder Ridge Location: Duluth, MN Type: Part Time
Job Description

Evening and Weekends Leasing Specialist

 

Our Opportunity
We are seeking a bright, talented, self-motivated, Apartment Leasing Consultant who would enjoy the small office setting at a new luxury rental property in Duluth. The main responsibilities include leasing and maintaining positive resident relations of multi-family residential apartments.

The ideal candidate will have a college education and previous experience within the real estate field as a leasing consultant. Must be friendly, professional and have excellent customer service skills. Candidate to be computer-literate, and proficient in Microsoft Office applications. Strong verbal and written skills are a must. Position is weekend and evening hours.

Job Responsibilities: Leasing

·       Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).

·       Immediately record all telephone and in-person visits on appropriate reports.

·       Inspect models and available “market ready”, communicate related service needs to Property Manager.

·       Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.

·       Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.

·       Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.

·       Ensure apartment is ready for resident to move-in on agreed date.

·       Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.

·       Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.

·       Assist in monitoring renewals. Distribute and follow-up on renewal notices.

·       Represent the company in a professional manner at all the times.

 

Administrative

·       Accept rental payments and give immediately to Assistant Community Manager.

·       Type lease and complete appropriate paperwork and input information on the system accurately and on a timely basis.

·       Maintain current resident files.

·       Maintain and record daily inspections for the community.

·       Distribute all company or community-issued notices.

·       Assist management team with other various tasks as required.

·       Consistently implement policies of the community.

Resident Retention

·       Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.

·       Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.

Essential Job Functions:

·       Fair Housing Certification, willingness to obtain prior to interacting with prospective residents.

·       Demonstrate an ability to support and contribute to community team.

·       Demonstrate strong oral and written communication skills.

·       Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software

·       Must possess a positive attitude

·       Participate in training in order to comply with new or existing laws.

·       Ability to work a flexible schedule, including evenings and weekends.

·       Two (2) years experience in previous relevant customer service.

·       Comply with expectations as demonstrated in the employee handbook.

·       Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

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